Other Issues

This interface lists the potential issues that may arise when using the HIG Glove, along with corresponding solutions.

HIG GloveNG Crash or Freeze

Cause:

• Steam mistakenly running as administrator

Solution:

• Disable Steam's administrator rights

Tip

Using an application with administrator rights to launch Steam will also cause Steam to inherit administrator privileges

HIG GloveNG Steam Icon Not Lighting Up

Cause:

• SteamVR failed to load HIG GloveNG add-ons

Solution:

• Open: SteamVR > SteamVR Settings > Startup / Shutdown > MANAGE ADD-ONS
• Enable add-ons: 01daemon and hig_glove
• If they don't appear in the add-ons list, reinstall HIG GloveNG
• Restart SteamVR after add-ons enabled or reinstalling HIG GloveNG

HIG GloveNG Hand Icon Not Lighting Up

Cause:

• HIG GloveNG cannot detect the Receiver

Solution:

• Plug into a different USB port
• Manually locate receiver serial port：

Virtual Index Knuckle Doesn’t Move

Cause:

1. HIG GloveNG doesn't set right Controller Pose
2. SteamVR failed to load HIG GloveNG add-ons
3. HIG Glove device driver not properly installed or loaded

Solution:

1. Manually set Controller Pose, Please refer to this
2. • Open: SteamVR > SteamVR Settings > Startup / Shutdown > MANAGE ADD-ONS
   • Enable add-ons: 01daemon and hig_glove
   • If they don't appear in the add-ons list, reinstall HIG GloveNG
   • Restart SteamVR after add-ons enabled or reinstalling HIG GloveNG
3. Manually reinstall driver👇
   • Navigate to SteamVR installation directory (default: C:\Program Files (x86)\Steam\steamapps\common\SteamVR)
   • If present: Delete the hig_glove folder, then uninstall and reinstall HIG GloveNG
   • If absent: Manually install the hig_glove folder

Press Menu Button Triggers SteamVR Screenshot Instead

Cause:

• Accidentally pressing the trigger with your index finger while pushing the Menu Button

Solution:

• Keep fingers completely straight on the hand whose Menu Button you're pressing
• Example: When pressing left controller's Menu Button with right hand, keep left hand fingers fully extended
• Reason: SteamVR's default screenshot shortcut is: Trigger + Menu Button
• Adjust trigger sensitivity curves if needed (see GIF below):

Tip

Threshold Adjustment Guide:

• Shift curve LEFT: Lower threshold (triggers with slight finger bend)
• Shift curve RIGHT: Higher threshold (requires deeper finger bend to activate)

Tracker Devices Compatibility Issues

Cause:

• HIG Glove utilizes Hall effect sensors paired with magnets for finger tracking

Solution:

• When HIG Glove is too close to Tracker, it significantly affects tracking performance for Trackers using geomagnetic assistance
• With Tracker's magnetometer turned off, HIG Glove does not affect device tracking
• For avoiding magnetic interference, refer to your Tracker's user manual

Can't Find Tuning Preset in Preset Change

Cause:

1. Installed an outdated version of HIG GloveNG
2. The corresponding Tuning Preset has not been added yet
3. An error in the installer prevented the corresponding step from being automated

Solution:

1. Ensure you install the latest software. If new Tuning Presets don't appear after updating, uninstall the current version and reinstall HIG GloveNG
2. Create custom Tuning yourself, Please refer to this
3. See HIG GloveNG Presets Temporary Fix

HIG GloveNG Presets Temporary Fix

Please manually add preset files (*.toml) by following these steps:

1. Ensure HIG GloveNG is properly installed and has been launched at least once;
2. Open File Explorer and navigate to: C:\Users\[User Name]\AppData\Local\HIGVR\GlovePro
3. Locate the following 3 folders:
   • config: Configuration files
   • transforms: Folder where presets are currently read
   • trasforms: Source folder for preset
4. Open the trasforms folder and :
   • pico4.toml
   • pico4u.toml
   • quest2.toml
   • quest3.toml
5. Return to the parent directory, open the transforms folder, and paste the copied files;
6. Restart HIG GloveNG to load the new presets.